West Babylon Tow Service ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website at www.westbabylontowservice.com or contacting us for services, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide:

Name, phone number, and email address when you fill out a contact or quote form
Vehicle information, including make, model, and year
Location information, such as your address or current location when requesting service
Any other information you choose to share with us

Information collected automatically:

IP address and general geographic location
Browser type and version
Pages visited and time spent on the site
Referring website or search terms
Device type and operating system

2. How We Use Your Information

We use the information we collect to:

Respond to your service requests and provide towing and roadside assistance
Contact you about your request or confirm service details
Improve our website and service offerings
Comply with legal obligations
Send occasional service-related communications if you have opted in

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

3. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect some features of our website. We may also use third-party analytics tools, such as Google Analytics, which collect anonymous usage data to help us understand how visitors use the site.

4. Third-Party Services

We use Tally.so to power our online quote and contact forms. When you submit a form, your information is processed by Tally.so under their own privacy policy. We encourage you to review their privacy policy at tally.so. We select third-party services carefully and only use those with reasonable privacy practices.

5. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your own information as well.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected or as required by law. Service records may be retained for billing, dispute resolution, or legal compliance purposes. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal requirements
Opt out of any marketing communications at any time
Lodge a complaint with the appropriate data protection authority

To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted to this page with an updated date at the top. We encourage you to review this policy periodically. Your continued use of our website or services after any updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out:

Business: West Babylon Tow Service
Address: 98 Sheffield Ave, West Babylon, NY 11704, USA
Phone: (631) 314-0490
Email: hi@westbabylontowservice.com